Academic mock-up — Auxo Banque is an entirely fictional institution, built as part of a graduate thesis. It does not correspond to any real bank. No data entered is transmitted or stored.

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Help

A question, a blocker, an emergency.

The help centre points you to the right channel in one step, based on urgency and the nature of your request.

Contact channels

Pick the channel that suits you

Written message

Contact form, answered within one business day on average.

Appointment

In branch, by phone or by video call.

Request tracking

Check the progress of an ongoing application.

FAQ

Immediate answers to the most frequent questions.

Emergencies

Lost card, suspicious transaction, blocked access

Lost or stolen card

Block the card immediately, then order a new one from your space.

Unknown transaction

Report the transaction within 48 hours: the delay affects how the case is handled.

Cannot sign in

Reset your password, then contact support if the block persists.

Demonstration mode. No real emergency number is published on this mock-up: contact details shown elsewhere on the site are fictional.

Common requests

Go straight to the right place

I want to open an account

Open the dedicated page and start the request.

I want to simulate a loan

Open the dedicated page and start the request.

I am looking for a savings solution

Open the dedicated page and start the request.

I want an insurance quote

Open the dedicated page and start the request.

I am preparing business financing

Open the dedicated page and start the request.

I want to secure my access

Open the dedicated page and start the request.

Still stuck?

Describe your situation: an advisor picks the case up from the start.

Contact us